What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 business days to process and to ship out your order. Average shipping times are 14-21 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after seven (7) business days please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Please do not send the product back without notifying us first and the return is approved. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
**Please Include your name and order number on the returned parcels. Also, include a photo of the defective or damaged item and the original packaging with label showing.
Can I cancel my order?
You are able to cancel your order with no penalty! But, you must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you think that you may have misspelled or auto-filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email immediately at email@example.com If the given address is wrong we can change the address to the correct one if your order hasn't shipped. No refund will be given after the order has shipped.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please allow 3-5 days to process and to ship out your order. The average shipping time is 14-21 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your shopping experience an excellent one. Please send us an email to firstname.lastname@example.org with your question and/or concern and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and describe the problem clearly, thanks.